Custodial Supervisor Training Manual
Custodial Supervisor Career.A job as a Custodial Supervisor falls under the broader career category of First-Line Supervisors of Housekeeping and Janitorial Workers. The information on this page will generally apply to all careers in this category but may not specifically apply to this career title. Job Description for First-Line Supervisors of Housekeeping and Janitorial Workers: Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments. Is First-Line Supervisors of Housekeeping and Janitorial Worker the right career path for you?
What skills are required for First-Line Supervisors of Housekeeping and Janitorial Workers? Importance Skills Speaking - Talking to others to convey information effectively.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Time Management - Managing one's own time and the time of others. Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job. Coordination - Adjusting actions in relation to others' actions. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Service Orientation - Actively looking for ways to help people. Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Persuasion - Persuading others to change their minds or behavior. Negotiation - Bringing others together and trying to reconcile differences. Instructing - Teaching others how to do something.
Custodial Supervisor Training Manual
Writing - Communicating effectively in writing as appropriate for the needs of the audience. Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance. Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
What knowledge is needed to be a First-Line Supervisors of Housekeeping and Janitorial Worker? Importance Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services.
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Work Styles Importance Styles Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. Integrity - Job requires being honest and ethical. Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction. Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations. Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Initiative - Job requires a willingness to take on responsibilities and challenges.
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. Persistence - Job requires persistence in the face of obstacles.
Custodial Supervisor Training Manuals
Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job. Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.